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What should I do if the hashrate gets disconnected or is unstable?

What should I do if the hashrate drops or is unstable? Check whether the miners are operating normally and make sure there are no hardware issues. Check if there are any network latency or disconnection problems with the mining pool. Restart the miners and reconnect them to the mining pool, then observe whether the hashrate recovers.

Why is the mining pool hashrate less than the local hashrate of the mining machine?

During the mining process of miners, the hashrate shown by the mining pool may be lower than the local hashrate of the miners. There are several reasons for this situation. The following are some common scenarios: I. Different Calculation Methods for the Local Average Hashrate of Miners and the Average Hashrate of the Mining Pool The local average hashrate of miners refers to the average hashrate during the operation time (usually the average hahsrate within a few days). The daily hashrate statistics of the mining pool is the average hashrate in the past 24 hours counting from the current moment. If the miners have not been operating for a full 24 hours, the local hashrate of the miners will usually be higher than that of the mining pool. Meanwhile, the real-time hashrate of the platform mining pool is calculated based on the average hashrate in the most recent ten minutes, while the miners in the hands of miners may display the hashrate with a refresh frequency of every five seconds. Therefore, this situation may also lead to differences in the hashrate data between the mining pool and the miners. Under normal circumstances, the difference between these two data sets will not be too large. However, if there are significant fluctuations in hashrate due to the machines themselves or other external reasons, the difference between these two data sets will become relatively large. II. Low Firmware Version Leading to Incompatibility and Lower Computing Power If the firmware version is too low, it may cause incompatibility between the mining machines and the mining pool, which in turn leads to the problem of decreased computing power. Therefore, it is recommended to download the latest firmware version in a timely manner through the official website of the mining machine manufacturer or contact the customer service of the mining machine manufacturer for support. III. Regular Network Latency Regular network latency may cause a certain proportion of the computing power to become ineffective during the process of submitting the computing power from the mining machines to the mining pool. This situation is quite common, but usually it will not have a significant impact on the overall computing power of the mining machines. IV. Rejection Rate and Hardware Settings When the deviation between the local computing power of the mining machines and the computing power of the mining pool is too large, it is necessary to check the rejection rate and hardware settings. 1. If the rejection rate is relatively high, it is generally due to network problems, resulting in the mining pool actually receiving lower computing power. In this case, it is necessary to check the network facilities, such as broadband, routers, switches, network cables, interfaces, etc. Note: If there are no problems with the mining machine configuration and network connection, but the rejection rate remains high, please submit a work order to contact us. 2. If the rejection rate is normal, then it is necessary to check the mining machine hardware (for example, there are too many hardware errors) and the overclocking situation. You can try restarting the mining machines, replacing the computing power boards, reducing the frequency, etc. to solve the problem of large computing power errors. 2. If the rejection rate is normal, then it is necessary to check the mining machine hardware (for example, there are too many hardware errors) and the overclocking situation. You can try restarting the mining machines, replacing the computing power boards, reducing the frequency, etc. to solve the problem of large computing power errors.

What should I do if the hashing power fluctuates or decreases?

I. What is Computing Power Fluctuation? Computing power fluctuation is a normal phenomenon because mining machines don't always operate in a continuously stable state during the mining process. As long as the average computing power remains stable, it's okay. Besides, computing power fluctuation is also affected by factors such as the status of mining machines, the working environment, and network connections, which require miners to pay special attention and observe closely. II. Reasons for Hashing Power Fluctuation or Decrease and Their Solutions 1. Mining Machines Not Preheated It usually takes about 10 minutes (for some mining machine models, it may take about 30 minutes) for the computing power of a mining machine to reach the normal range after it is restarted. If the mining machine restarts automatically within just a few minutes, please replace the power supply and test it to confirm whether the abnormal restart is caused by a power supply issue. 2. Incomplete Display of Computing Power Boards on the Machine If the number of computing power boards shown in the mining machine's backend is less than the actual number of computing power boards of the mining machine itself, please unplug and replug the ribbon cables at both ends of the computing power boards (or replace the damaged ribbon cables), then power it on again and run it. If this still doesn't work, please contact the technical staff of the mining machine manufacturer for remote diagnosis. 3. Zero Computing Power on Computing Power Boards, Abnormal Temperature Sensor Data When checking in the mining machine's backend, it shows that the computing power boards are online, but the computing power is zero, or the number of chips displayed is zero, or the temperature display is abnormal (with a significant difference from the temperatures of other computing power boards). At this time, please unplug and replug the ribbon cables at both ends of the computing power boards and power it on again to run it. If the above phenomena still occur, please contact technical or maintenance personnel for judgment. 4. Network Latency, Low Upload and Download Bandwidth or Severe Packet Loss (Mostly Manifested as a High Rejection Rate in the Mining Pool) 5. Overheating of Mining Machines Leading to Automatic Protection or Restart Please enhance the ventilation and heat dissipation measures of the machines, such as using cooling equipment like water curtains, air conditioners, fans, etc. 6. Hardware Failure Problems Mining machines may be damaged or have loose ribbon cables due to transportation or other reasons. Or a small number of mining machines may have abnormal chips or other phenomena. In such cases, you can contact the official customer service of the mining machine manufacturer for handling. Note: If the problem still exists after excluding the above situations, please submit a work order to contact us.

Why is the actual mining earnings inconsistent with the estimated earnings of the earnings calculator?

I. What is an Earnings Calculator? An earnings calculator is a calculation software that can assist miners in estimating their daily earnings. It adopts the PPS+ theoretical earnings estimated based on the current difficulty and the average miner fees of the most recent 7 days, with an estimation made at a 0% fee rate. You can access it from the cryptocurrency information section on the homepage of the mining pool or through the 【Earnings Calculator】 in the navigation bar tools. Select the cryptocurrency you need to calculate and fill in the computing power information, and then you can estimate the daily earnings. It also supports customizing the cryptocurrency price, mining difficulty, and fee rate for calculation. Note: Essentially, the earnings calculator is used to predict theoretical earnings in the future based on the current situation. It depends on multiple factors such as the settlement mode, mining difficulty, miner fees, and the mining pool's luck value (which will be explained in detail below). Therefore, there will be a certain margin of error between the estimated earnings and the actual earnings. It is for reference only and does not constitute a commitment to earnings. II. Overview of the Calculation Principle The earnings calculator estimates earnings by adopting the PPS+ settlement mode. The earnings in the PPS+ mode consist of two parts: the basic block reward + the miner fee reward. The "basic block reward" is settled using the PPS mode, that is, it is settled according to the theoretical earnings corresponding to the user's computing power. The "miner fee reward" is settled using the PPLNS mode, which means it is settled based on the miner fees included in the actual blocks generated by ViaBTC. When the earnings calculator makes an estimate, the basic block reward estimates future earnings based on the current difficulty (or the difficulty you set) and the computing power value you input, while the miner fee reward estimates future earnings based on the average miner fees of WhalePool's blocks in the most recent 7 days. III. Why Are the Actual Mining Earnings Different from the Estimated Earnings by the Earnings Calculator? 1. Settlement Mode The earnings calculator estimates earnings based on the PPS+ settlement mode. If the earnings settlement mode you choose (currently, WhalePool supports PPS+, PPLNS, and SOLO) is not PPS+, there will be a relatively large margin of error in the estimation results. 2. Mining Difficulty If the mining difficulty fluctuates significantly, there will be a relatively large margin of error between the theoretical earnings calculated by the earnings calculator and the actual earnings. The reason is that the WhalePool earnings calculator makes estimations based on the current mining difficulty, but the actual changes in difficulty may not be fully predicted or taken into account when calculating the earnings. 3. Mining Pool's Luck Value The ratio of the actual number of blocks mined daily to the theoretical number of blocks is called the luck value. Fluctuations in the mining pool's luck value will cause estimation errors in the earnings calculator. If the mining pool's luck value drops in the short term (below 100%), that is, the actual number of blocks generated decreases, the miner fee earnings of users will also decrease accordingly, and the actual earnings will be lower than the estimated earnings by the earnings calculator. Conversely, if the mining pool's luck value increases in the short term, the actual earnings will be higher than the estimated earnings by the earnings calculator. However, in the long run, as the WhalePool luck value is higher than 100%, miners don't need to worry too much.

Why does the mining machine backend show hashrate, but the mining pool doesn't?

1. Make sure that the mining address of the mining pool is filled in correctly. 2. Confirm that the query methods (mining by account name, mining by wallet address), the cryptocurrency type, the account name and other information are correct. 3. Ensure that the miners have been running for a sufficient amount of time. Some ASIC miners will send valid shares to the mining pool only after running for 20 to 40 minutes. 4. Check the network status. In some countries and regions where mining is restricted, it may not be possible to directly connect to the mining pool.

Why does Aleo mining revenue fluctuate significantly?

Aleo mining revenue fluctuates mainly due to two factors: The primary reason is the reward distribution mechanism of the Aleo network. In each block, rewards are distributed to multiple qualified miners based on a complex weighting calculation. As a result, the earnings of the same miner may vary significantly between different blocks. Another reason is the payout method. Over different time periods, miners' earnings may fluctuate considerably because Aleo adopts the PPLNS payout model, where rewards are only generated when a block is successfully mined. However, in the long run, mining revenues under the PPLNS and PPS payout models tend to be similar.

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